ConnectWise

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The ConnectWise integration automatically synchronizes assets from Lansweeper into ConnectWise PSA as configurations. It creates new configurations and updates existing ones by managing reference data, applying matching logic, and performing batched operations for optimal performance.

The integration also syncs metadata and relationship details, such as agreements and tickets, and updates Lansweeper assets with this contextual information to keep data consistent across both systems

Use cases

This integration allows you to:

• Enable seamless integration with the ConnectWise API to synchronize configurations, agreements, SLAs, and tickets.
• Automatically sync Lansweeper’s detailed hardware, software, and network discovery data into ConnectWise PSA, eliminating manual data entry and mismatched records.
• Give technicians instant, context‑rich visibility into device specs, OS details, users, and warranties directly within PSA tickets, speeding up troubleshooting and improving first‑line resolution rates.
• Trigger proactive service automation in ConnectWise PSA by turning Lansweeper alerts, such as expired warranties or missing antivirus protection, into automated tickets or workflows.
• Link Lansweeper‑discovered assets to PSA contracts for accurate asset‑based billing, ensuring complete and transparent invoicing.
• Simplify client onboarding by importing full IT inventories from Lansweeper into PSA in minutes, enabling immediate insights and reduced setup time.

Prerequisites

Before you start, ensure you have:

• An active Lansweeper Site with integration access.
• A role with permission to Enable integrations in Lansweeper.
• Access to your ConnectWise environment with sufficient privileges.

Integrate ConnectWise with Lansweeper

Create configuration custom fields in ConnectWise

1. In ConnectWise, navigate to System > Setup Tables and search for Custom Fields.

2. In Pod Description, search for Configuration Details.

3. Create the following custom fields (you can choose the display names):

   Field Name	Type	Description
   ls_asset_id	Text	Stores Lansweeper asset ID.
   ls_asset_url	Text	Stores Lansweeper asset URL.
   ls_asset_location	Text	Stores Lansweeper asset location.
   ls_software	Textarea	Stores installed software from Lansweeper.

4. Make note of the field IDs, as they’ll be required in the Lansweeper integration configuration.

Create an API Key in ConnectWise

1. In ConnectWise, go to My Account > API Keys.
2. Create a new API key and copy both the Public Key and Private Key.
3. These keys will authenticate the Lansweeper–ConnectWise connection.

Enable and configure the integration in Lansweeper

1. In Lansweeper, navigate to Marketplace > ConnectWise.

2. Select Enable on the integration detail page. If the button is disabled, request Enable integrations permission from your site owner.

3. In the configuration wizard, provide the required details:

   • ConnectWise PSA Site: The URL of your ConnectWise PSA environment, found in System > My Company > Site URL for Manage.
   • ConnectWise Company ID: The company identifier, found in System > My Company > Customer Portal URL Override. For example, if the URL is staging.connectwisedev.com/lansweeper_f, the company ID is lansweeper_f.
   • ConnectWise Public/Private Keys: The API keys you generated in ConnectWise.
   • software_cf_id: The custom field ID of ls_software.
   • assetKey_cf_id: The custom field ID of ls_asset_id.
   • assetUrl_cf_id: The custom field ID of ls_asset_url.
   • assetLocation_cf_id: The custom field ID of ls_asset_location.

4. Set the Schedule flow trigger to define how often data should synchronize.

5. Select Next, then choose which ConnectWise company the configurations will belong to.

When successful, the integration runs automatically based on your configured schedule.

Next steps

After successful setup:

• Confirm that Lansweeper assets appear as Configurations in ConnectWise PSA.
• Review automatic custom fields created in Lansweeper for tickets and SLA information.
• Adjust sync frequency or data‑mapping settings as needed.
• Create additional automated workflows using Lansweeper’s Flow Builder ConnectWise Connector to act on asset events.
• If needed, disable the Connectise integration by navigating to Marketplace > ConnectWise and selecting Disable.

More information

• ConnectWise PSA official documentation
• ConnectWise official site